Coleman Home Solutions, LLC
Terms and Conditions
The
following Terms and Conditions (BINDING AGREEMENT) is Effective
BETWEEN:
Coleman Home
Solutions, LLC (The “Service Provider”) a company existing under the laws of
Arkansas with its head office located in: Centerton, Arkansas
AND:
The property
owner, referred to as “the client”. The agreement pertains to the
completion of residential or commercial exterior cleaning services, including
pressure washing and soft washing services, and the receipt of payment from the
client.
Authorization
To complete
the cleaning service, the client grants the company access to the property within
the estimated timeframe. If the service needs to be rescheduled due to bad weather
or other unforeseen circumstances, the company will make every effort to accommodate
the client’s needs. The client must provide access to an outdoor spigot, which
will be turned on and easily accessible for the company’s use. If the property
relies on well water or has low water pressure, the client must inform the
company prior to arrival and avoid using water during the cleaning service.
Payment
Terms
Our payment
options are cash, check, or credit/debit card. Please note that for residential
services, payment is required upon completion of the work on the day of
service. For commercial services, invoices are subject to a net 60 payment
term. Any outstanding invoice after 45 days will be subject to late fees. In
the event of an outstanding invoice after 90 days, the company reserves the
right to pursue a civil claim to collect the debt. In such a case, the company
also reserves the right to seek compensation for all legal costs.
Media
Release and Use
Please be
aware that our pressure washing company reserves the right to use cameras, photos,
and videos for company documentation, training, and marketing purposes. However,
if you do not wish for any photos or videos of your property to be used for marketing
purposes, please notify our company in advance. We will make sure to respect your
request and exclude any media related to your property from our marketing materials.
Cancellation
Please note
that in the event of a cancellation, a $45 fee will be assessed if the cancellation
is made within 48 hours of the scheduled service. Please be advised that in the
event our technicians show up to provide service and there is not a working
water source, a $45 fee will be assessed.
On The
Day of Service
•
Please
ensure that the exterior on-site water spigot is both accessible and activated
to provide running water.
•
Please
avoid using any water during the service period.
•
Ensure
that all windows and doors are tightly shut.
•
For
the safety of both the customers and the wash company technicians, please avoid
walking around the property during the cleaning process. Additionally, kindly
ensure that children and pets remain indoors.
•
If
you have any dogs on the property, kindly ensure that all dog droppings are removed
from the work zone before our arrival. This will help us provide a safe and
clean working environment.
•
Please
clear all work areas of any items, including house decorations, bird feeders,
flags, and doormats. Also, kindly remove any sensitive materials such as vehicles
from the areas that will be cleaned.
•
Please
turn off all outside electrical outlets and fixtures at the breaker box before
the arrival of the company technician.
Acknowledgement
of Risks and Release of Liability
At Coleman
Home Solutions, LLC. our technicians utilize cleaning chemicals to remove
organic and inorganic staining for the best possible results. We take all
necessary precautions to prevent any property damage during the cleaning
process, but it’s important to note that there is always a risk, especially on
delicate surfaces.
Before
beginning any work, our pressure washing company technicians will conduct a property
walk down and document any existing damage to the property through photographs
or videos. This process helps to ensure that we do not cause any further damage
during the cleaning service and helps to protect both the client and our
company.
At Coleman
Home Solutions, LLC. it is essential that your property is in good repair and
weather tight, including all components that may affect its weather-tightness
such as electrical services, doors, windows, siding, shingles, gutters, and
caulking. We cannot be held liable for any water damage resulting from poor
installation, maintenance, or repair of these items, including improperly
installed siding, loose shingles or siding, broken or opened windows,
improperly sealed windows and doors, wood rot, defective construction,
improperly secured wires, and improper caulking. It is the responsibility of the
client to ensure that their property is in good condition before we provide our
cleaning services.
House/Building Wash Acknowledgment
At Coleman
Home Solutions, LLC we use effective cleaning solutions, including sodium hypochlorite,
to remove organic growth from exterior surfaces. We prioritize environmental protection,
taking several precautions to minimize any risks to plant life during the cleaning
process. However, please note that high temperatures during the day may still cause
some plants to burn.
At Coleman
Home Solutions, LLC we would like to inform our clients that prolonged UV exposure
may cause oxidation of vinyl and painted surfaces on homes and buildings.
Oxidized
surfaces may leave a chalky residue on your hand when rubbed, and low-pressure
cleaning may reveal blemishes on these surfaces that were previously less visible.
If our technician discovers that your building or home exterior is oxidized, we
will discuss this with you prior to washing and recommend the appropriate
course of action.
During our
washing process, we utilize the customer’s water, which may result in water spotting
on windows/glass surfaces. Please note that our standard building or house wash
does not include conventional window cleaning unless otherwise stated and agreed
upon in the initial estimate. We recommend discussing any additional services
with our team before the cleaning process to ensure all your needs are met.
At Coleman
Home Solutions, LLC we want to make our clients aware of weep holes on vinyl siding.
These holes are essential for the ventilation of the siding and are located on
the underside of the vinyl ledges. However, different types of bugs can make
homes out of these holes and often bring mud and debris into them. After we
complete a cleaning service, it’s possible that mud or dirt may drain from
these holes, leaving a faint red/ orange stain. These stains are not permanent,
and we ask clients to please contact our company if this occurs so that we can
come back to resolve the issue. Certain stains, such as tree sap, artillery
fungus, concrete splatter, and paint and stain splatters, may not be removable
by conventional power washing methods. We’ll do our best to identify these
areas and set realistic expectations, but some stains may be impossible to
remove entirely.
Concrete
Cleaning Acknowledgment
The
appearance of concrete can be affected by various factors, such as the timing
of pouring and curing. When concrete is contaminated with dirt or other
pollutants, cleaning may make these stains more visible. Exposed aggregate may
also become more noticeable after cleaning. Rust stains on concrete require
specialized chemicals and processes to remove, and pressure washing alone is
usually insufficient. If rust stain removal was not discussed during the
initial estimate, it may not be included in the work. Moreover, clients should
understand that oil stains on concrete may be challenging to remove completely,
especially if they have been present for a long time. Once oil stains penetrate
the concrete, they are often visible despite cleaning.
Roof
Cleaning Acknowledgment
In our roof
cleaning process, we use chemicals and low-pressure application to neutralize the
organic growth that causes unsightly discoloration on the roof. While we strive
for the best possible outcome, the customer must understand that there is a
small chance that browned grass may occur in the areas of the downspouts.
Additionally,
the customer acknowledges that the natural elements may take 6-8 weeks to fully
remove the neutralized organic growth. We do not forcibly remove organic
growth, such as moss and lichens, unless the customer signs a liability waiver
requesting us to do so with pressure. On the day of cleaning, most/all the
discoloration will be removed, but please note that our company may have to
return for re-application in some cases. We include this acknowledgment to
ensure that customers are fully informed about the roof cleaning process, the
potential outcomes, and the timeline for the natural elements to remove the
neutralized organic growth.
Agreement/Acceptance
to Terms and Conditions
Upon
acceptance of the estimate, the client agrees that all specifications and
conditions outlined in the proposal/estimate are hereby accepted. The client
also authorizes the company to complete the work as specified in the
proposal/estimate form. The client acknowledges and releases the company from
any liability for property damage unless such damage is caused by negligence or
willful misconduct. Additionally, if any damage is found on the property after
completion of the work, the customer must report it to the company within 48
hours of the completion of the service. Failure to report damages within this
timeframe may result in the inability to file a claim.